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Home //  FAQ

FAQ

Got a question? It might have been asked before. Below you'll find answers to questions we commonly hear from customers. If you can’t seem to find the answer you’re looking forward, please don’t hesitate to contact us.

Products

Do I need a special printer to print business cheques?

No, There is no special printer required to print cheques from QuickBooks, Sage or any other software. You can print cheques using your ordinary Laser or Inkjet printer.

Are the cheques you offer the same type of legal, negotiable monetary instrument that I can get from my bank?

Yes. The personal and computer cheques that we carry at Chequesplus.com are the same as those sold by your financial institution. In fact, we use the same suppliers as many of Canada’s biggest banks, so in many cases, our cheques are indistinguishable from those purchased from your financial institution.

Will there be any problems with the cheques I purchase from you clearing?

No, our cheques will clear with the same ease that those purchased from a bank do, provided you have adequate funds in your account to cover them.

Can you print cheques for accounts in US Funds too?

Yes, we can also provide cheques for accounts in US Funds, you just have to note it in your order form.

Does it matter what bank I have my account at? Can you print cheques for all banks?

There's no matter at what bank you have your account at, we can provide cheques for any bank.

Will your cheques work with my accounting/bookkeeping software?

Yes, our computer cheques work with all of the major accounting software programs that are used by businesses. If you have a custom program, we can accommodate it as well. All we will need to create cheques for your custom accounting program is a voided cheque, which can be provided via fax or email.

Do you offer continuous cheques for dot matrix printers?

We do not currently offer continuous cheques; however, we have a newsletter that you can subscribe to receive alerts when we begin carrying new check styles in case we add continuous cheques to our lineup in the future.

Security

Is it safe to order cheques using this website?

Yes. Our secure shopping cart uses the latest secure server technology, Our website is Comodo secure and we use a Secure Socket Layer (SSL) connection on all the pages where you record personal and payment information. Look for a closed padlock in the lower right corner of the browser window to indicate a secure connection.

What security features and protection do you offer?

Our business cheques contain superior security features including invisible fibers, Micro-imprinted borders, watermark, thermochromic shield, chemical stain reactants, and other features, to learn more visit here

Is Cheques Plus CPA compliant?

We ensure that our cheques meet the CPA (Canadian Payments Association) guidelines and are guaranteed to be 100% CPA 2006 compliant. Our Payments Canada (CPA) Printer ID is #1027 which can be found on their website.

Pricing and payments

Why are your prices so much lower than my bank?

The big banks like TD, BMO and CIBC do not print their own cheques. They take your information and outsource it to check printing companies. We print cheques on-site. We don’t just work with the printers: we are the printers. We process and ship out all orders ourselves. That means: no more middlemen, no needless markups, and no more getting ripped off by the banks. For this reason, we can promise the best prices in all of Canada.

What payment methods do you accept?

Chequesplus.com accepts Visa Master Card and AMEX. You can also pay via PayPal and use your chequing account as a funding source.

Shipping

How much is shipping?

Shipping is free to anywhere in Ontario or Quebec on most products and orders over $50, and $14.99 flat rate to other provinces. Personal cheques are shipped free all over Canada. For more info check out our Shipping Info page.

When will my order ship?

We usually ship orders approved before 1:00 PM that same day. If your order was placed after 2:00 PM, it will usually be sent the following business day.

Is rush shipping available?

We send all of our business orders out with rush shipping so that you can have your cheques as quickly as possible. You are not charged extra for this service.

How can I check on my order?

Once your business order ships, we’ll send you a shipment confirmation email that includes the shipment method used and the tracking number. You can also find the tracking details on your order history page. Personal cheque orders are mailed through Canada Post and Tracking is NOT included. If you still have questions about an order that was already placed, please contact us by phone at 450-323-6244 or by e-mail at sales@chequesplus.com.

What if I need to cancel my order?

We strive to fill all of our orders very quickly, so if you need to cancel, please contact us immediately by phone at 450-323-6244. Unfortunately, if we have already completed your order, we cannot cancel it.

What if my cheques arrived with an error?

At Chequesplus.com, we strive to make sure every order that we ship arrives free of errors and to your exact specifications. If you notice an error, contact us as soon as possible by phone at 450-323-6244 or by e-mail at sales@chequesplus.com, and we will reprint your cheques at no cost.

I have another question...

If you do have any other questions, please do not hesitate to contact us using the Contact Us link on the top.

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